The services provided by M&M SRL are governed by these “Terms and Conditions of Service”, which form an integral and substantial part of every single contract signed by the Customer and the aforementioned Company.
In case of any disputes or legal proceedings, only the Italian version of these Terms and Conditions shall be considered valid and binding in court. Any translations provided are for informational purposes only and do not hold legal weight. The Italian text shall prevail over any discrepancies or differences in interpretation between the versions.
DEFINITIONS
For the purposes of these Terms and Conditions of Service, the following terms shall have the meanings set forth below:
– “Customer”: the individual who deposits one or more pieces of luggage for safekeeping at premises owned or used by the Company;
– “Company”: the Company M&M SRL, with registered office in Milan, Corso Sempione 32/A, Tax Code 13595250963;
– “Luggage”: suitcases, bags, clothes or any other object, authorized by this contract, stored in a locker;
– “Facility”: the facility located in Como, Viale Felice Cavallotti 2a;
FORMATION OF THE CONTRACT
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The contract is concluded through booking via the website www.lockandgo.it or by purchasing at the Facility, in the manner indicated in this article.
- The booking implies acceptance of these Terms and Conditions, and receiving confirmation constitutes acceptance of the contract proposal by the Company.
- Any amendments and/or exceptions to these Terms and Conditions must be in writing, which includes proof of an email containing the Customer’s requests and the subsequent acceptance email from the Company.
DESCRIPTION OF SERVICE AND OBLIGATIONS OF THE PARTIES – SELF-SERVICE LOCKERS
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The luggage storage service consists of keeping the Customer’s luggage and/or objects at the Facility in automatic lockers for the booking period. The locker is opened using a booking code, obtained through booking on the website www.lockandgo.it or by purchasing at the Facility. Access is automated and available 24 hours a day, 7 days a week. The Company is obliged to provide a clean and empty locker at the date and time indicated by the Customer at the time of booking.
- The Customer is obliged to keep the locker clean and use it only in accordance with the methods and purposes described in these Terms and Conditions, leaving it empty and closed at the end of the booking period.
The Customer is obliged to leave the locker closed once the luggage loading and/or unloading operations are completed.
It is prohibited to introduce wet items, plants and/or live or dead animals, food unless sealed in appropriate containers, as well as any other object from which odors and/or noises emanate or may emanate. It is equally forbidden to store items prohibited by the legislation in force in Italy at the time of storage, as well as items that could cause harm to people, the environment, and/or other luggage.
It is also forbidden to smoke, including electronic devices, inside the premises, and the Customer is required to remain there only for the time strictly necessary to carry out the luggage loading and/or unloading operations.
The customer may not transfer the booking code for locker access to third parties, except for the people with whom they are traveling and/or staying. In any case, minors must be accompanied by an adult.
PENALTY FOR DELAY
- In case of delayed luggage collection, the Company will charge, in addition to the agreed hourly rental cost, a penalty equal to 50% of the hourly rental cost for each hour of delay.
FORGOTTEN/RECOVERED LUGGAGE
- In the case of forgotten luggage, the Company is obliged to keep it at the Facility or another location deemed suitable at its sole discretion and to promptly notify the Customer via the email provided during booking.
- In this case, the Customer has 5 (five) days from the email notification to request its return, which will be carried out by the Company within 7 (seven) days, with shipping costs borne by the Customer after payment of the agreed hourly rental cost from the booking expiry date to the shipping date, plus a penalty equal to 100% of the agreed hourly rental cost from the booking expiry date to the shipping date.
- In case of failure to request return and/or failure to make full payment within the above terms, the luggage will be considered abandoned and will be disposed of by the Company, which will have the right to claim damages from the Customer.
RIGHT OF INSPECTION
- The Company reserves the right, and the Customer acknowledges it, to open and inspect the luggage at any time for security reasons.
CUSTOMER OBLIGATIONS
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The Customer is obliged, during booking:
- to accurately describe the contents of the luggage;
- to provide their full address and contact details;
- to indicate the economic value of the luggage and its contents, which must not exceed the total amount of € 500.00.
- The Customer acknowledges that the Company does not assume any risk concerning valuable items, contracts and/or valuable documents, money, securities, personal documents, technological items such as, by way of example, smartphones, PCs, tablets, earphones, as well as bank cards and other valuable items.
LIABILITY
- The Company, having regard to the obligations assumed by the Customer indicated in the previous art. 6, undertakes to indemnify the Customer for the risk of loss or damage to the luggage during the storage period at the facility, provided that the loss or damage is attributable to its responsibility.
- In any case, the Company is liable within the limit of the value declared by the Customer at the time of booking, which may not exceed the maximum amount of € 500.00, with the burden on the Customer to provide proof of the Company’s liability and the quantification of the damage suffered. For this purpose, the indication given by the Customer at the time of booking is not sufficient, acknowledging that the list referred to in the previous art. 6 is not examined in advance by the Company.
- If the Company is unable to provide the service due to reasons attributable to it, it undertakes to refund the amount received and to pay a penalty equal to 20% of the amount paid, with the Customer waiving the right to claim compensation for any greater damages for any reason (by way of example, loss of flights, trains, business opportunities, loss of profit, and so on).
- If the Company is unable to provide the service due to reasons not attributable to it, it undertakes to refund the amount received, with the Customer waiving the right to claim compensation for any greater damages for any reason (by way of example, loss of flights, trains, business opportunities, loss of profit, and so on).
COMPLAINTS
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In case of loss and/or damage to the luggage, or for any other damage, it is mandatory to send a complaint via Certified Email to the address mem.pec@pec.it within 5 (five) days
from the date of the event, under penalty of forfeiture of any right of action.