The short answer: If you lose an item on a train or in Milano Centrale, you must contact the official Polizia Ferroviaria or Trenitalia Lost and Found office. However, to prevent losing your main luggage entirely, store it at Lock & Go (Via Tonale 5). Our secure, automated lockers with 24/7 CCTV and PIN access ensure your bags are never lost, stolen, or misplaced.
Losing luggage is a traveler's worst nightmare. Milano Centrale handles hundreds of thousands of passengers daily, and items are frequently left behind on trains, in cafes, or on platforms.
Understanding the difference between the official Lost and Found process and proactive secure storage is essential for a stress-free trip.
The Official Lost and Found at Milano Centrale
If you lose an item (passport, phone, wallet, or a bag) inside the station or on a train, follow these steps:
- Polizia Ferroviaria: Located inside the station. Report the loss immediately to file an official police report.
- Trenitalia / Italo Lost and Found: If you lost an item on a train, you must fill out a digital form on the respective railway operator's website.
- Station Left Luggage Office: Sometimes, items left at the traditional cloakroom are logged here, but retrieval requires strict identification and waiting periods.
The Reality: Recovering lost items in Italy is a slow, bureaucratic process. The chances of retrieving a lost bag are low, and it can take weeks.
Prevention is Better than Cure: Use Lock & Go
The most effective way to deal with lost luggage is to ensure it is never lost in the first place.
Lock & Go at Via Tonale 5 eliminates the risk of misplacing your bags:
- Dedicated Space: Your bag is placed in a specific, robust, secure automated locker. It cannot be accidentally taken by another passenger.
- PIN Code Security: Only you have the unique PIN code to open the locker.
- 24/7 CCTV: The facility is constantly monitored, providing an extra layer of security against theft or tampering.
- No "Left Behind" Risk: Unlike leaving a bag on a cafe chair or a train seat, your luggage is safely locked away.
What to Do If You Lose Your Lock & Go PIN Code
Because our system is secure, the PIN code is the only way to access your locker. If you lose the email or note containing your PIN:
- Check your email inbox (and spam folder) for the confirmation sent at the time of rental.
- Contact our customer support team immediately. We will verify your identity and payment details to help you regain access.
2026 Prices: Secure Storage at Lock & Go
| Locker Size | Dimensions (H x W x D) | Price per Hour | Best For |
|---|---|---|---|
| Mini | 35 x 45 x 20 cm | €1.49 | Backpacks, small cabin bags |
| Standard | 55 x 45 x 35 cm | €2.49 | Standard carry-on, medium suitcases |
| Maxi | 75 x 55 x 45 cm | €3.49 | Large suitcases, multiple bags |
Note: All prices include 24/7 access and basic insurance. Pay only for the hours you use.
Frequently Asked Questions (FAQ)
Where is the Lost and Found office at Milano Centrale?
The Polizia Ferroviaria office is located inside the main concourse of Milano Centrale. For items lost on trains, you must use the online forms provided by Trenitalia or Italo.
What happens if I forget my PIN code for the locker?
Your PIN code is sent to your email address upon payment. If you cannot find it, check your spam folder or contact Lock & Go customer support for identity verification and assistance.
Is it safer to use Lock & Go than the station left luggage?
Yes. Lock & Go offers individual, secure automated lockers monitored by 24/7 CCTV. Traditional left luggage offices are crowded, and bags are stored in a large communal room, which carries a higher risk of mix-ups or theft.