The short answer: Milano Centrale is equipped with elevators and accessible routes, but navigating the massive station with mobility aids and heavy luggage is challenging. Store your bags at Lock & Go (Via Tonale 5, 2 minutes from the station) to move freely. Our automated kiosks and secure PIN system make storing luggage simple and stress-free for all travelers.
Traveling with reduced mobility, a wheelchair, or simply heavy luggage requires careful planning at large transit hubs. Milano Centrale, while modernized, still presents obstacles like long distances, crowds, and complex signage.
This 2026 guide provides essential tips for accessible travel at Milano Centrale and explains how securing your luggage first makes the entire journey easier.
Navigating Milano Centrale with Reduced Mobility
Milano Centrale offers several services for passengers with reduced mobility (PRM):
- Sala Blu Assistance: You can request assistance from Trenitalia staff to help you board and disembark trains. Book this service at least 24 hours in advance.
- Elevators and Ramps: Elevators connect the main concourse to the underground platforms. Look for the wheelchair symbols.
- Accessible Restrooms: Available on the main concourse and near platforms.
The Luggage Challenge: Even with accessible routes, maneuvering a wheelchair or walker while managing suitcases is physically exhausting and slows you down significantly.
Why Storing Luggage First is Crucial for Accessibility
By dropping your bags at Lock & Go at Via Tonale 5 immediately upon arrival, you drastically improve your mobility within the station and the city.
- Unobstructed Movement: Navigating crowded corridors, elevators, and metro stations is much safer and faster without rolling luggage.
- Easier Access to Services: Ticket counters, information desks, and restrooms are easier to access when you are not managing bags.
- Reduced Physical Strain: Save your energy for your journey or for exploring Milan, rather than fighting with heavy suitcases over cobblestones.
Using Lock & Go with Mobility Aids
Lock & Go is designed to be as user-friendly as possible.
- Automated Kiosk: The touchscreen interface is straightforward.
- PIN Code Simplicity: You do not need to download an app or manage digital wallets on a small screen. You simply receive a PIN code to access your locker.
- Space: Our locker facility has ample floor space to maneuver a wheelchair or walker while accessing your assigned locker.
Note: Lockers are designed for luggage, clothing, and shopping bags. We do not recommend storing mobility aids (like wheelchairs or crutches) in the lockers, as you will need them for movement.
2026 Prices: Lock & Go for Accessible Travel
| Locker Size | Dimensions (H x W x D) | Price per Hour | Best For |
|---|---|---|---|
| Mini | 35 x 45 x 20 cm | €1.49 | Daily essentials, small bags |
| Standard | 55 x 45 x 35 cm | €2.49 | Standard suitcases, shopping bags |
| Maxi | 75 x 55 x 45 cm | €3.49 | Large luggage, multiple bags |
Note: All prices include 24/7 access and basic insurance. Pay only for the hours you use.
Frequently Asked Questions (FAQ)
Is Milano Centrale wheelchair accessible?
Yes, Milano Centrale has elevators, ramps, and accessible restrooms. However, due to the station's massive size and high foot traffic, moving around with a wheelchair and luggage simultaneously is difficult. Storing bags at Lock & Go first is highly recommended.
Can I request assistance with my luggage at Milano Centrale?
Trenitalia's Sala Blu service provides assistance for boarding and disembarking trains for passengers with reduced mobility. However, they do not typically provide long-term luggage storage. Lock & Go is the best solution for secure, hourly luggage storage.
Are the Lock & Go kiosks accessible for wheelchair users?
Yes, the facility at Via Tonale 5 is designed with ample space for maneuvering. The automated system relies on a simple PIN code, making the process quick and hassle-free.